Step 1 – Make contact:
- For confidential assistance
- Situational advice
- Brief counseling
- Referral options
Step 2 – Information gathering:
- For insurance purposes
- Demographic purposes
- Determine potential needs
Step 3 – An EAP Counselor will assist in:
- Identifying potential problems
- Promoting clarity
- Providing an initial assessment
- Determining individual needs
- Presenting a structured resolution